Welcome to Royal Kites PH! Please read these Terms and Conditions carefully before using our services. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please refrain from using our services.
- General Terms
a. Royal Kites PH: Royal Kites PH refers to the travel agency and its website (www.royalkitesph.com), as well as any affiliated services provided by Royal Kites PH.
b. Users: “Users” or “you” refers to individuals who access or use the services provided by Royal Kites PH.
- Service Description
a. Royal Kites PH is a travel agency that offers various travel-related services, including but not limited to flight bookings, hotel reservations, tour packages, and transportation arrangements.
b. Royal Kites PH acts as an intermediary between Users and third-party service providers such as airlines, hotels, and tour operators. We strive to provide accurate information and facilitate the booking process for our Users.
c. It is important to note that Royal Kites PH does not directly operate any airlines, hotels, or other service providers. We are not responsible for the services provided by these third parties.
- User Responsibilities
a. User Information: You are responsible for providing accurate and up-to-date information during the booking process. Royal Kites PH is not liable for any issues arising from inaccurate or incomplete user information.
b. Payment: Users are responsible for paying the agreed-upon fees for the services provided by Royal Kites PH. Payment details and methods will be communicated during the booking process.
c. Travel Documentation: Users are responsible for obtaining and ensuring the validity of all required travel documents, such as passports, visas, and health certificates. Royal Kites PH is not responsible for any consequences resulting from the lack of proper documentation.
d. Travel Insurance: It is strongly recommended that Users obtain travel insurance to protect against unforeseen circumstances, such as trip cancellations, delays, or medical emergencies. Royal Kites PH does not provide travel insurance directly but may offer suggestions or recommendations.
e. Compliance with Laws: Users must comply with all applicable laws and regulations of the countries they are traveling to or transiting through. Royal Kites PH is not responsible for any legal issues or violations incurred by Users during their travel.
- Booking and Cancellations
a. Booking Confirmation: Once a booking request is made, Royal Kites PH will make reasonable efforts to confirm the booking with the relevant service providers. However, confirmation is subject to availability and the terms and conditions of the respective service providers.
b. Cancellations and Modifications: Cancellation and modification policies vary depending on the service provider and the specific booking. Users should review the cancellation and modification policies provided during the booking process. Any applicable fees or penalties will be the User’s responsibility.
c. Refunds: Refund policies vary among service providers and may be subject to certain conditions. Royal Kites PH will assist Users in obtaining refunds as per the policies of the respective service providers.
- Limitation of Liability
a. Royal Kites PH strives to provide accurate information and quality services. However, we do not warrant or guarantee the accuracy, completeness, or reliability of the information provided on our website or by third-party service providers.
b. Royal Kites PH is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services, including but not limited to flight delays, cancellations, or any other travel-related issues.
- Intellectual Property
a. All content on the Royal Kites PH website, including text, graphics, logos, images, and software, is the property of Royal Kites